We ship to United States and Canada
Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.
Please allow 2 business days from the date of order for your product to ship.
**In the event that product is unavailable, you will be refunded within 48 business hours.
Returns can be made within 30 days of receiving your order.
Must be unassembled and still in the original packaging. All returned products must include original packaging.
Return shipping costs will be paid by the JS Innovations for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the us directly through firstname.lastname@example.org, and provide the following information:
- Your order number & product description
- Number of items to be returned
- Date you received your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
JS Innovations Inc (JSI) warrants to the original purchaser that JSI’s products (the “Products”) are free from defects in material and workmanship for a period of six (6) months from the date of original purchase, unless a different period is otherwise expressly stated below (the “Warranty Period”). JSI’s obligation under this warranty is expressly limited to supplying replacement
parts, repairing, or replacing, at its sole option, any product which JSI, in its sole judgment and discretion, determines contained a defect in materials or workmanship at the time of shipment from JSI. This warranty does not include on-site service or removal and re-installation costs.
This warranty is valid only on JSI products and is subject to the limitations and exceptions listed below.
THIS LIMITED WARRANTY IS EXCLUSIVE, IS JSI’s ONLY WARRANTY, AND IS EXPRESSLY IN LIEU OF ANY OTHER EXPRESS OR IMPLIED WARRANTIES. JSI HEREBY DISCLAIMS ANY AND ALL OTHER WARRANTIES AND WARRANTIES THAT MAY BE IMPLIED BY LAW, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND OF FITNESS FOR A PARTICULAR PURPOSE OR SPECIFIED USE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JSI, ITS SUBSIDIARIES, AND PARENTS SHALL NOT BE RESPONSIBLE FOR AND HEREBY DISCLAIMS ALL LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCURRED BY YOU OR ANY OTHER PERSON OR ENTITY HOWEVER CAUSED, WHETHER BY THE NEGLIGENCE OF JSI OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY LIABILITY (i) FOR LOST
REVENUES, LOST PROFITS, LOSS OF USE, THE COST OF DATA RECOVERY FROM HARD DISK DRIVES, THE VALUE OF DATA THAT CANNOT BE RECOVERED FROM HARD DISK DRIVES, OR ANY OTHER COMMERCIAL
LOSSES OF ANY TYPE; (ii) FOR INJURY TO OR DEATH OF ANY PERSONS IN CONNECTION WITH THE PRODUCTS; AND (iii) LIABILITY WHICH YOU HAVE TO ANY OTHER PERSON, IRRESPECTIVE OF WHETHER SUCH LIABILITIES WOULD OTHERWISE ARISE FROM STATUTE, NEGLIGENCE, CONTRACT, STRICT LIABILITY, OR OTHERWISE. ALL RIGHTS GRANTED TO YOU UNDER THIS LIMITED WARRANTY ARE CONDITIONED UPON AND SHALL ONLY ARISE IF THEY ARE EXERCISED IN THE MANNER DESCRIBED
BELOW, AND ARE LIMITED TO THE ONE, SOLE AND EXCLUSIVE REMEDY OF REPAIR OR REPLACEMENT, AS SPECIFIED HEREIN.
If any person or entity other than JSI repairs or replaces parts on the Products without the prior written consent of JSI, this limited warranty shall be void with respect to the part or component of the Products so repaired or replaced, and with respect to any other part or component related thereto.
For a warranty claim to be valid, you must give full and reasonable written notice to JSI of the defect within thirty (30) days of your discovery of the defect, but in no event later than the last day of the Warranty Period. On receipt of any such written notice, JSI will, as soon as reasonably practicable, cause to be repaired (or, at the sole option of JSI, have replaced) the defect(s) identified by the notice. JSI’s SOLE RESPONSIBILITY IS TO REPAIR OR REPLACE SUCH DEFECTIVE ITEMS OF WHICH JSI SHALL HAVE RECEIVED TIMELY AND PROPER NOTICE AS PROVIDED HEREIN. ALL REPAIRS PERFORMED BY JSI AND ALL REPLACEMENT OF PARTS BY JSI SHALL BE SUBJECT TO THE SAME LIMITED WARRANTY PROVIDED HEREIN AND THE SAME DISCLAIMERS OF OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ALL
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR SPECIFIED USE AND THE DISCLAIMER OF LIABILITY FOR ANY AND ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THIS WARRANTY DOES NOT COVER: malfunction, defect, failure, or damage (i) caused by or resulting from impact, mishandling, tampering, or use contrary to the applicable instruction manual; (ii) arising from ordinary wear and tear, wind, fires, storm, earthquake, incorrect power line voltage, inadequate or improper lighting, adverse weather conditions or other acts of God or nature, your or operators abuse or neglect, misuse, accident or mishap; (iii) arising from shipping; (iv) arising from work, repairs or
alterations performed by others than JSI; (v) routine cleaning, normal cosmetic and mechanical wear and tear; and/or (vi) parts or accessories manufactured by persons other than JSI and warranted by such persons.
You acknowledge and agree, and represent and warrant to JSI, that the Products are not and will not be used as consumer goods or consumer products, are not going to be used for personal, family or household purposes, and are intended exclusively for commercial, and not consumer, use. You acknowledge and agree that this limited warranty is exempt from the provisions of the Magnuson-Moss Federal Warranty Act. Other than as set forth herein, no agent, employee, or representative of JSI has any authority to bind JSI to any other warranty, or to make any other representations or
affirmations concerning the Products or any parts thereof. No affirmation, representation, or warranty made by any agent, employee or representative of JSI, shall be binding upon JSI unless the same is specifically included within this agreement. To return a Product for repair, a Return for Service Authorization (RSA) number is required. The RSA request form is available on the JSI web site at Samsung-Security.com/repair. In addition to
your contact information, you will need the following information in order to complete the form:
Date of Purchase (a copy of the original purchase receipt must be included with the returned Product)
Detailed description of the defect or malfunction (this helps ensure our technicians can replicate the symptom)
The RSA form and return instructions will be e-mailed (or faxed) to you. Returned Products must be properly packaged, insured, and shipped freight prepaid. Be sure to include the RSA form and a copy of the purchase receipt with the Product. All returns must have the RSA number clearly marked on the shipping label. Products returned without an RSA number or shipped
freight collect will be refused.