FAQs- Home Series
JS FLO and VANGUARD TROUBLE SHOOTING AND UNBOXING VIDEOS
JS COMPLETE SETUP GUIDE AND CONNECTING AND USING THE APP
How long does the filter last?
The JS FLO/VANGUARD/COMPLETE filter can last for 2200 hours of use or an average of 6 months of use.
How do I clean my filter?
Yes, simply stop the machine. Remove the filter, use a vacuum tip to gently remove trapped debris, dust and dirt.
Where can I buy the replacement filters?
The replacement filters can be purchased on our website. We ship to Canada and USA
After I replace my filter, the red light is still on?
Simply press and hold the power button for 7 sec to reset the filter clock.
My JS VANGUARD does not auto shut off when water tank is full?
Although rare, the shut off plastic button (located on the lid in the water tank) sometimes may get stuck when the product first arrives or when emptying out the water tank. So it is recommended to check and ensure the shut off button is able to move freely when product first arrives as well every time after you empty the water tank.
JS GUARDIAN TROUBLE SHOOTING VIDEOS
Want to know anything else?
You can contact us through our contact page! We will be happy to assist you.